Privacy Policy

1. Who We Are

This Privacy Policy applies to ACA Engineering Consultants Ltd ("we", "us", or "our"), registered in England and Wales under company registration number 16786649.

Our registered address is:

4A Main Road, Gedling, Nottingham, NG4 3HP

If you have any questions about this policy or how we handle your personal information, please contact our Data Protection Lead at data@aca-consultants.co.uk or call us on 0115 9533 931.

2. What Personal Data We Collect & How We Collect It

Because we keep our operations simple, we only collect personal data when you voluntarily provide it to us:

Website Inquiries: When you submit a message via our website contact form, we collect your Name and the contents of your Message.

Direct Business Communications: If you contact us via email, phone, or post, we collect your name, contact details, business title, and any details necessary to fulfill your request or service.

3. How We Use Your Data and Our Lawful Basis

We process your personal data for the following specific purposes:

To respond to inquiries: We use your name and message details to reply to your questions or quote requests. Lawful basis: Legitimate Interest (handling prospective customer communications).

To fulfill engineering contracts: We process client contact and billing details to deliver requested services, send invoices, and manage client accounts. Lawful basis: Performance of a Contract.

Legal and tax compliance: We maintain project and accounting records for tax, legal, and auditing purposes. Lawful basis: Legal Obligation.

We do not use your contact information for unsolicited marketing lists, nor do we sell or rent your personal data to any third parties.

4. Data Sharing and Third Parties

We only share personal data with trusted third-party service providers essential to operating our business, including:

Our website hosting provider (to host the contact form and site).

Our email and cloud storage providers (to send/receive correspondence and manage files).

Our accounting software and professional accountants (for invoicing and financial reporting).

All service providers are required to handle your data securely and in accordance with relevant data protection laws.

5. How Long We Keep Your Data

General Inquiries: Non-actionable website inquiries and contact emails are routinely deleted after 12 months.

Client & Financial Records: Information related to active projects, contracts, and financial invoices is retained for 6 years following the end of the financial year, to satisfy legal, tax, and accounting requirements.

6. Your Rights Under Data Protection Law

Under UK GDPR, you have rights regarding your personal information, including:

Right of Access: You can request a copy of the personal data we hold about you.

Right to Rectification: You can ask us to correct inaccurate or incomplete information.

Right to Erasure: You can ask us to delete your personal data where there is no legal requirement for us to keep it.

Right to Restrict or Object: You can object to our processing of your data based on legitimate interests.

To exercise any of these rights, please email us at data@aca-consultants.co.uk.

If you have concerns about how we handle your data, you also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk.